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To return a product from abroad you must send it to us and then we will send the new one to you.
For orders in Greece jewelstories.com offers the unique possibility to change your product for free the first time, without being charged with any shipping costs. This feature includes all products purchased at the initial price, without any discount and without the use of a discount coupon, and includes products that have been customized to your size such as ring size.
The change of any product is accepted within 14 days from the day you received your order. The product must necessarily be in excellent condition, with all the contents of the original packet. Especially for jewelry and watches, the use should be limited to few minutes of trying on indoors and no contact with the sun, water or acidic components such as sweat is allowed, while any protective element of the product such as gelatin or security strips must be maintained.
For the return, let us know via e-mail or phone and let us know your desire to change the product. Alternatively, in order to hold a new product that you desire you can make a new order, and mention in the comments section that it is a change. Any difference arising between product price and shipping costs will be incorporated in the final document after you are informed by e-mail.
The process is completed with the delivery of the new product by us, which is delivered to you by courier with the exchange process.
Note that when using the above change process:
• In case of new change you will be charged any shipping costs incurred.
• You lose the right to withdraw from the contract, so money cannot be refunded.
In case of failure to use the above service, you can use the free shipping costs (to and from us) for any product repair required, valid for 6 months from the initial purchase.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day .
To exercise the right of withdrawal, you must inform us () of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Return of the goods
You are required to send the goods back or deliver them to the following address:
George PAPAZIAKAS, Limenaria Thasos, Postcode 64002, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods, which will be deduced from the amount to be returned, if you wish that our e-shop pays for the cost of returning the goods.